Just like consumers want one place to aggregrate all their crap (i.e. the Tumblr value proposition), employees need all their work stuff aggregated into a single box. Until that happens, I think CRM implementation is going to be painful -- and, like this article suggests, user adoption will be the primary obstacle. -- KM


A recent survey conducted by Really Simple Systems, a provider of hosted CRM software, revealed that over 80% of respondents regarded employee resistance to using the software as the biggest hurdle they faced when implementing a new ...

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